Reject Me Now, Some Sellers Beg, Says Top Telemarketing Speaker & Customer Service Speaker
January 18, 2010
| Dr. Gary S. Goodman, top telemarketing speaker, customer service speaker, and President of Customersatisfaction.com focuses his Fortune 1000 consulting clients and sales seminar attendees on the little words and phrases that ruin sales presentations. |
PR Log (Press Release) – Jan 17, 2010 – Salespeople are legendary for getting in their own way. Many overtalk, leading to the creation of the so-called KISS method of selling, or Keep It Simple, Salesperson!
Others ask ultra-dumb and insensitive questions, such as the self-defeating real estate agent that asked the age of a mature buyer, to then inquire about her country of orgin, finshing with a query as to whether her two children “were adopted.”
Dr. Gary S. Goodman, top telemarketing speaker, customer service speaker, and President of Customersatisfaction.com, doesn’t care to discuss these miscues. Instead, as he puts it, “I have smaller fish to fry!”
Specifically, he focuses his Fortune 1000 consulting clients and telemarketing seminar attendees on the little words and phrases that ruin sales presentations. He says it pays off big-time to avoid using certain weak-at-the-knees, trembling, weasel words and phrases in your sales presentations.
These include: “I’d like to, ” “Perhaps,” “Possibly,” “Maybe,” and a huge loser: “Do you have a minute to talk?”
“If prospects say yes, they instantly regret it.” Also a kiss of death is this marvel: ” I’m not interrupting anything, am I?”
Goodman offers several positive alternatives, including:
“What we’ll do is…”
“What we do…”
“What we’re doing is…”
“What I’ll do…”
“I’m sure you’ll find…”
“Definitely…”
“Certainly…” and
“This will just take a second…”
Use only the strongest, most affirmative language Goodman advises, or you’re practically begging for potential buyers to “Reject me now!”
He can be reached at: gary@customersatisfaction.com or at: (818) 970-GARY (4279).
Accountability
January 18, 2009
Holding yourself accountable for your actions is the first step in recovering from any less than optimal situation. By knowing your part in each event that happens in your life, and by becoming aware of your choices that resulted in your experience, you will have the tools needed to reshape your future.
Honesty and Integrity is the foundation of accountability. You can live a life blaming others and continuing to be a victim of circumstance or you can become accountable and own your part in the events that have taken place in your life.
A very simple task that can help you identify your part is to inventory your experiences and resentments. Then acknowledge what those things affected in your life. After writing out the blame game you can now look at the list from a different perspective, and include what decisions you made in each of these events.
Most of us have, at one time or another, denied responsibility for circumstances in our lives. Many of us have gone on to believe the lies, and have even warped the truth to best fit our description of events in order to convince others – and ourselves – we were victimized, and it was not our fault.
It is sometimes necessary to clean the plate and move on. Give up the truth and own your part by being completely honest about a situation to those directly affected. When you take the time to correct past mistakes where you failed to be accountable you release the hold on you that comes with covering up the truth and continuing with the deceit.
Sometimes accountability is not just about the past. As we choose goals and desires for our future, setting intentions and holding ourselves accountable for the actions that must be taken to achieve those goals is vital to success. And it’s work. I believe adhering to the following principles helps us be accountable and, imminently, successful
- Assign yourself daily tasks.
- Don’t back out of your commitments.
- Consider logical consequences and be prepared.
- Model people with responsible behavior.
- Choose a person to help hold you accountable.
