Archive for Reputation Mgmt

Working in customer service is never easy. People can be difficult, nay, impossible at times. But if there is one small rule, especially in this day of rampant networks with nothing better to do than be social, it’s the one that says “don’t insult the customer.”

This rule seems not to have been followed by one customer service representative who works, at least for now, for U.K. wireless carrier Vodafone… MORE

Categories : Reputation Mgmt
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Sustainable Brands: Issues In Focus Series: Watch LIVE Thursday, Jan. 14, 2010, 12:00 noon EST

SAN FRANCISCO, Jan. 12 /PRNewswire/ — Sustainable Life Media announces the first all-day, 10-speaker, conference in its new Sustainable Brands Issues in Focus Webinar series. The event is designed to teach leading sustainably-focused companies the value of and pitfalls to avoid when building their public credibility story around their sustainable focus and products or services. Innovating for sustainability can be a minefield, unless companies take into account all the many perspectives of the community at large who determine and publicize examples of greenwashing.

On January 14th, 2010, the online Sustainable Brands Community takes a closer look at unfolding strategies and best practices for establishing credible, unquestionably sustainable brands. Attendees of SB In Focus: Building Credibility, Avoiding Greenwash, will get up-to-the-minute expert advice on the latest consumer expectations of “green” brands and the legislative landscape defining the acceptable ways of relating companies’ environmental and social impact story as well as the company’s products and activities.

Participants in this jam-packed, full-day, online event will learn about the unfolding landscape of eco-labels, certifications and other strategies brand leaders are using to avoid accusations of greenwashing and to build brand credibility, including:

*The latest changes in the Federal Trade Commission Green Guides, and what can be learned from their most recent 2009 case activity

*How to make sense of the exploding landscape of eco-labels here in the US and worldwide

*Whether an independent eco-label makes sense for you, and if so, how to choose one

*Alternatives to eco-labels, such as self-disclosure, 3rd Party Certification or ‘rolling your own’, and how to evaluate the potential cost/benefit

*How to use sustainable packaging to lend credibility to your brand, and missteps to avoid in communicating about it

*Game changing initiatives that will change the consumer communications landscape in the future, including Wal-Mart’s Sustainability Consortium initiative, GoodGuide.com and more

*The latest multi-stakeholder initiative aimed at reducing the chaos in the eco-labeling landscape and what that means for your brand

SB Issues In Focus: Building Credibility, Avoiding Greenwash Program Format: Full day of plenary presentations and panel discussions with Q&A. This program will also be available on-demand after the live taping of the event.

An earlier SB Issues In Focus event, 10 Strategies for Building a Credible Sustainable Brand with Jennifer Rice is available for complimentary review at:http://www.sustainablelifemedia.com/events/online/sbinfocus/jenniferrice

To sign up for SB Issues In Focus: Building Credibility, Avoiding Greenwash: http://bit.ly/sbinfocus

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  About Sustainable Life Media

A business-to-business online community, e-newsletter and event company located in Burlingame, CA. Sustainable Life Media (SLM) is home for business professionals looking to build new value and competitive advantage by innovating more sustainable strategies, practices and products. For more information, visit: http://www.sustainablelifemedia.com/about

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People who post intimate details about their lives on the internet undermine everybody else’s right to privacy, claims an academic.

Dr Kieron O’Hara has called for people to be more aware of the impact on society of what they publish online.
“If you look at privacy in law, one important concept is a reasonable expectation of privacy,” he said.
“As more private lives are exported online, reasonable expectations are diminishing.”

Continue Reading Here

LAS VEGAS (CN) – Boxer Manny Pacquaio has sued fellow fighter Floyd Mayweather Jr., accusing him and others of defamation for falsely claiming he used steroids.

Pacquaio’s federal lawsuit came as both boxers have been trying reach an agreement for a proposed March bout that has been stymied by Mayweather’s demands that both fighters take random tests.

Continue Reading HERE

Categories : Reputation Mgmt
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The lord chancellor, Jack Straw, is to order a comprehensive review of Britain’s much-criticised libel laws, the Ministry of Justice revealed today.

Straw has previously promised to act against libel tourism, fearing Britain’s restrictive libel laws are being exploited by plaintiffs with few real links to the UK.

But the justice ministry said the review, to be conducted by academics, lawyers and newspaper editors, will go much further. The formal terms of reference will be to “consider whether the law of libel, including the law relating to libel tourism, in England and Wales needs reform, and if so to make recommendations as to solutions”.

Continue Reading Jack Straw to review Britain’s libel laws

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MINNEAPOLIS (CN) – A former “plus-size model” who appeared on “The Biggest Loser” says weight-loss companies defamed her by using her photos to push their products, which she never used and which may be dangerous. Jennifer Eisenbarth was booted off the first episode of season 3 of the show and went on to lose more than 100 pounds on her own, she says in her federal complaint.

Eisenbarth sued FWM Laboratories, Bromacleanse, Central Coast Nutraceuticals, Tricleanse and Tricleanse owner Dennis Hefter, of Boulder, Colo. She says the defendants pushed their snake oil by using fictitious names and personal details alongside “before” and “after” photos of her on their Web sites.

Continue Reading HERE

The US Government admits to social network monitoring and probably a little bit of profiling and will soon have to answer to a recently filed complaint asking for disclosure of those methods.

Read the New York Times Post today on Twitter Tapping:

The government is increasingly monitoring Facebook, Twitter and other social networking sites for tax delinquents, copyright infringers and political protesters. A public interest group has filed a lawsuit to learn more about this monitoring, in the hope of starting a national discussion and modifying privacy laws as necessary for the online era.

Law enforcement is not saying a lot about its social surveillance, but examples keep coming to light. The Wall Street Journal reported this summer that state revenue agents have been searching for tax scofflaws by mining information on MySpace and Facebook. In October, the F.B.I. searched the New York home of a man suspected of helping coordinate protests at the Group of 20 meeting in Pittsburgh by sending out messages over Twitter. Continue Reading Here

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Victoria Kim has written a great piece in the Los Angeles Times today on a recent case in California that deals with a school’s response to Cyber-bullying.

Parents should take notice and talk to their kids about their online activities, even going so far as monitoring their online activities. With the current events showing an increase in extreme violent and hostile text and video posts showing their cruelty it won’t be long before parent’s are held responsible for these activities.

This Tuesday at 5:00 PM on liveamerica.com Shellee Hale will be teaching a class to help parents learn the tools to manage their kids online privacy and reputation. You can sign up free for the class here at www.liveamerica.com

Learn about the newest technology available to help Parents manage and monitor their kid’s online reputation.

This class will give you all the latest and greatest tools available for free and those for purchase that can help you in making sure your kids and family are safe from online predators looking to use comments they are posting to cause you and your family harm.

Also, you will understand and receive information that can help you communicate the real dangers of social networking with your kids.

I will show you how colleges and employers receive online digital profiles for applicants and how these reports could affect your child’s future.

You will get all the tools you need to help protect your kids from cyber bullies who may be using your kids name, information or have hacked into their current profiles unsuspectingly to cause them embarrassment and harm.

See the current digital footprint on your kids with the tools you learn in this class and take charge before it is too late.

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This is my first week back after a crazy vacation in Thailand and the avoidance of the death trap at the Taj in India. So with charitable spirit and gratefulness for life and family I will offer email support for free all week. Feel free to contact me via the contact page on here and I will get back to you quickly with some great totally free coaching and consulting support all week long.

Happy Holidays!

Shellee Hale

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